Japanese Quality Standards

This speaks a lot about the Japanese quality standards and also about the social misunderstandings.

The IBM guys still laugh about it. Allegedly the computer giant chose to have some computer parts manufactured in Japan as a trial venture. In the requirements, they outlined that they will acknowledge three defective parts for every 10,000.

The first delivery of the computer parts from the Japanese to IBM accompanied a letter stating:

“We, Japanese people, had a hard time understanding the American business practices. However, the three defective parts for every 10,000 have been separately manufactured and have been incorporated into the dispatch. Hope this satisfy you.”


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